Refund Policy

We want you to be happy with what you buy. If a ToolNova product isn’t right for you, we offer a 14-day money-back guarantee on one-time purchases.

1. Eligibility

• Requests made within 14 days of purchase are eligible for a full refund.
• Refunds apply to the purchase price you paid.
• We may decline refunds in cases of clear abuse — for example, repeated buy-and-refund activity or license-key sharing.

2. How to request a refund

Email contact@toolnova.org (or message us on WhatsApp) from the contact you used to order, and include your order reference and the payment details/screenshot from your original transfer. A short note on what didn’t work for you helps us improve, but isn’t required.

3. How refunds are processed

Once approved, we return the amount you paid to your original payment method — the same bank/remittance account or crypto wallet you paid from. Bank and remittance credits typically take a few business days to post.

4. What happens to your license

When a refund is issued, the associated license key is deactivated and can no longer be used.

5. Contact

Questions about a refund? Email contact@toolnova.org and we’ll help.